Address:


Milutina Milankovića 1E,
11 000 Belgrade
Serbia


Working time:


Monday - Friday
9-17h (GMT+1)


Phone:


+381 11 268 35 26


Cell phone:


+381 64 407 6 507


Skype:


hddsurgery


Sales:


sales@hddsurgery.com


Techical suport:


support@hddsurgery.com

About Us


HddSurgery is an innovative technology company devoted to building professional hard disk data recovery tools. Company was founded in 2009. in Belgrade, Serbia by experienced data recovery experts from HelpDisc Data Recovery Company.

HddSurgery provides professional hard disk recovery tools. We cover all steps in physical data recovery operation and provide best equipment that will help data recovery companies to improve their clean room techniques and data recovery processes. Our tools also proven useful in the field of computer forensics.


Using these tools without adequate software support is not recommended. It is recommended to use some of the proven systems for cloning, such as Ace Lab, Salvation Data, Copy-r and other products.

It is possible to recover data without HddSurgery tools. Experienced data recovery technicians or engineers can have great success even without our tools, but they can have absolute security only by using HddSurgery tools. The general idea behind HddSurgery tools was to make sure that processes of head replacement, motor unstucking or spindle replacement go with no errors.


With some basic procedures and short training, it is possible to let junior data recovery technicians handle complex tasks. With the development of these tools, we are trying to eliminate the element of luck that usually accompanies the process of data recovery.

All HddSurgery tools are made out of duralumin using CNC lathe and EDM machine for cutting and shaping (HDDSMachining). After cutting, each tool gets assembled by hand and goes through 3 levels of quality check. On a video below, take a peek in our tool manufacturing process.

Terms And Conditions


Welcome to official web presentation of HddSurgery ltd. HddSurgery on-line makes it possible to use services and contents of our site under below specified Terms of Use. Terms of Use apply to all HddSurgery Online services and contents. Using any part of the site and products of HddSurgery ltd. implies that the users are acquainted with these terms and that they accept using the contents of this site and our products for their personal use exclusively and at their own responsibility only.


HddSurgery ltd. has exclusive rights on all contents that can be found on this website (visual and audio materials, databases, program code). Unauthorized use of any of these contents without the permission of the owner is considered a violation of law and may be a subject to law suit. It is strictly forbidden to rent, modify, lease, reproduce, duplicate, copy or resale any products without express written permission of HddSurgery company.


HddSurgery tools are designed for profesional users such as data recovery technicians and engineers. Any usage of the tools by unskilled users may lead to damage or data loss. HddSurgery is not responsibile for data loss or recovery of data.


Standard delivery period is 30 days after receiving the SWIFT confirmation from the client.


HddSurgery reserves the right to change, suspend (temporarily or permanently) any of its contents or services on the portal without previous announcement.


Privacy Policy


Updated May 31th, 2018


This privacy policy has been developed to inform you about the privacy practices followed by HddSurgery in connection with its websites, products and services.


This privacy policy will inform you about what data is collected, how we use such data, where data is processed, how you may opt out of your data being used, these curity provisions around storing your data and how to correct or update your data.



1. Collection of Personal Information


In order to communicate with you and to provide our products and services and related support, it is necessary that you provide us with your personal data.


We collect in formation from you when you place an order and apply for access to our managed service platforms.


For placing an order of HddSurgery tools it is necessary to enter your name, email address, physical address, phone number and /or company details or other personal information. We would like to emphasize that all this information would be used for successful delivery of the products.


We may use these personal information so we could check purchasing history in order to offer you some additional tools which also could be useful to you therefore we could improve our services.


HddSurgery treats personal information as confidential but it is important to mention that your information must be shown to our Forwarder and Customs agents so we would be able to proceed with an export regularly.



2. Use of Personal Information


Your information, will not be sold, exchanged, transferred outside of our group company, or given to any other company for any reason without your consent, other than for the purposes specified in below:


2.1 To process orders for HddSurgery products and services


Your information is used to provide our products and services and order processing as well as to conduct business transactions such as billing.


2.2 To improve customer service


Your information helps us to more effectively respond to your pre / post sales requests and provide technical support.


2.3 To send periodic emails


In addition, we may send you periodic company newsletters, new service updates, security updates, related product or service information, and status update so maintenance windows or service availability.


2.4 To tell you about our new products and services


We may send you information about our new products and services that may be of interest to you based on your use of other HddSurgery products and services, your attendance at HddSurgery sponsored marketing promotion such as new products, your requests for information about similar products and services, or your sharing of data with social media sites such as Facebook or Instagram.



3. Processing of Data and Consent


We will process your data for the purpose of performance of our contract with you or the legitimate interest of our business. In other cases, we will request your consent for the processing of the personal data you may submit.


Your refusal to provide personal data to us for certain products and services may hinder us from fulfilling your order for those products or services. Also, if you deny or with draw your consentto use personal data or opt out of receiving information about HddSurgery products and services this may result in you not being made aware of sales promotions, renewal notices, periodic company newsletters, new service updates, security updates, related product or service information.



4. Use of application logs for diagnostics or to gather statistical information


Our servers automatically record information ("Application Log Data") created by your use of our services. Application Log Data may include information such as your IP address, browser type, operating system, the referring web page, pages visited, location. We use this information to diagnose and improve our services. We will either delete the Application Log Data or remove any account identifiers, such as your user name, full IP address, or email address, after we receive your confirmation about it.



5. Sharing of Information and Transfers of Data


We do not sell or trade your personal information to outside parties.


We may share information about you within our business partners (Forwarder, Customs, Bank, PayPal) and transfer it to them in order to complete the business process.


In circumstances where this data is shared with such third parties, they are required to agree to confidentiality terms. This prohibits such third parties from selling, trading, using, marketing or otherwise distributing HddSurgery customer data.


We may also release your information when we believe release is appropriate to comply with the law or protect our rights, property, or safety.



6. Data retention


The personal information we collect is retained for no longer than necessary to fulfil the stated purposes in section 2 above or for a period specifically required by law or regulation that HddSurgery is obligated to follow.


Even if you request deletion or erasure of your data, we may retain your personal data to the extent necessary and for so long as necessary for our legitimate business interests or performance of contractual obligations.


After the retention period is over, HddSurgery securely disposes your personal information in order to prevent loss, theft, misuse, or unauthorized access.



7. Opting out; withdrawing consent


If you would like to unsubscribe from receiving future newsletters, we include unsubscribe instructions at the bottom of each email.


If HddSurgery is processing your personal data based on your consent, you may withdraw your consent at any time by contacting us at one of the addresses shown below.



8. Access to your personal data


You are responsible for providing HddSurgery with true, accurate, current and complete personal information. Also, you are responsible to maintain and promptly update the information to keep it true, accurate, current and complete.


You can request to access or modify your personal information by contacting us via e-mail. We will make reasonable effort to respond to and process your request in a timely manner.


If you provide any information that is untrue, inaccurate, not current or incomplete, or if we have reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, we have the right to suspend or terminate your access and refuse any and all current or future services.



9. How we protect your information


We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit your personal information.


HddSurgery use reputable third party to process the payments such as Banca Intesa and PayPal. Such information is shared securely.



10. Follow relevant laws


HddSurgery commits itself to protect the personal information submitted by the clients. HddSurgery declares to fully respect all rights established and laid out in European laws and operates within the limits of the:


- European Directive 95/46 on the protection of individuals with regard to the processing of personal data and on the free movement of such data;
- GDPR



11. Your rights


In compliance with the European Union rules on privacy, you have the following rights established by law:
- We use the data you submit only for purposes identified in section 3 of this privacy policy.
- You have the right to correct data in the case that errors may be found in our records.
- You have the right to request that any of your personal data be erased i.e. right to be forgotten.
- You have the right to request that HddSurgery restrict the processing of your personal data under certain circumstances.
- You have the right to object to our processing of your personal data.



12. Changes to our Privacy Policy


If we make material changes to our privacy policy, we will inform customers by emailing a notice of the availability of a new version with a link to the new version.



13. Contact Us


If you have any inquires, or questions regarding our privacy policy, please contact us at:


HddSurgery d.o.o.
Milutina Milankovića 1E, 11 000 Belgrade Serbia
support@hddsurgery.com


Returns Policy


You may return items bought from HddSurgery within 30 days of delivery for a full refund if You are not satisfied with our products. We will also pay the return shipping costs if the return is a result of our error. Items should be returned in their original product packaging. Just contact us on our e-mail support@hddsugery.com, and we will guide you through the process.


HddSurgery will not be responsible if the HDD manufacturer subsequently modifies the HDD dimensions anfter the tool is delivered to the client, and HddSurgery is not obligated to pay the costs in case of inadequate use of the tools. If the client decides to return or replace such a tool, it is obliged to deliver the tool in a fully-functional state and original box, organize the transport to HddSurgery and back, and also pay all local costs and taxes during this delivery.


Changes of the Terms of Use


HddSurgery reserves the right to change these terms of use at any time. HddSurgery shall not be responsible for possible consequences arising from such changes.