Address:


Milutina Milankovića 1E,
11 000 Belgrade
Serbia


Working time:


Monday - Friday
9-17h (GMT+1)


Phone:


+381 11 268 35 26


Cell phone:


+381 64 407 6 507


Skype:


hddsurgery


Sales:


sales@hddsurgery.com


Techical suport:


support@hddsurgery.com

About Us


HddSurgery is an innovative technology company devoted to building professional hard disk data recovery tools. Company was founded in 2009. in Belgrade, Serbia by experienced data recovery experts from HelpDisc Data Recovery Company.

HddSurgery provides professional hard disk recovery tools. We cover all steps in physical data recovery operation and provide best equipment that will help data recovery companies to improve their clean room techniques and data recovery processes. Our tools also proven useful in the field of computer forensics.


Using these tools without adequate software support is not recommended. It is recommended to use some of the proven systems for cloning, such as Ace Lab, Salvation Data, Copy-r and other products.

It is possible to recover data without HddSurgery tools. Experienced data recovery technicians or engineers can have great success even without our tools, but they can have absolute security only by using HddSurgery tools. The general idea behind HddSurgery tools was to make sure that processes of head replacement, motor unstucking or spindle replacement go with no errors.


With some basic procedures and short training, it is possible to let junior data recovery technicians handle complex tasks. With the development of these tools, we are trying to eliminate the element of luck that usually accompanies the process of data recovery.

All HddSurgery tools are made out of duralumin using CNC lathe and EDM machine for cutting and shaping (HDDSMachining). After cutting, each tool gets assembled by hand and goes through 3 levels of quality check. On a video below, take a peek in our tool manufacturing process.

Terms And Conditions


HddSurgery company makes it possible to use the services and contents of our site under below specified Terms of Use. Terms of Use apply to all HddSurgery Online services and contents. Using any part of the site and products of HddSurgery ltd. implies that the users are acquainted with these terms and that they accept using the contents of this site and our products for their personal use exclusively and at their own responsibility only.


HddSurgery Ltd. has exclusive rights in all contents that can be found on this website (visual and audio materials, databases, program code). Unauthorized use of any of these contents without the permission of the owner is considered a violation of law and may be a subject to lawsuit. It is strictly forbidden to modify, rent, lease, reproduce, duplicate, copy or resale any products without express written permission of HddSurgery company.


HddSurgery tools are designed for professional users such as data recovery technicians and engineers. Any usage of the tools by unskilled users may lead to damage or data loss. HddSurgery is not responsible for data loss or recovery of data.


The standard delivery period is 30 days after receiving the SWIFT confirmation from the client.


HddSurgery reserves the right to change, suspend (temporarily or permanently) any of its contents or services on the portal without previous announcement.


Privacy Policy


Updated May 31th, 2018


This privacy policy has been developed to inform a visitor about the privacy practices followed by HddSurgery in connection with its websites, products and services.


This privacy policy will inform the visitor about what data is collected, how we use such data, where data is processed, how the visitor may opt out of its data being used, these curity provisions around storing the visitor's data and how to correct or update its data.



1. Collection of Personal Information


In order to communicate with the visitor and to provide our products and services and related support, it is necessary that the visitor provides us with the personal data.


We collect information from the visitor when he places an order and apply for access to our managed service platforms.


For placing an order of HddSurgery tools it is necessary to enter name, email address, physical address, phone number and /or company details or other personal information. We would like to emphasize that all this information would be used for successful delivery of the products.


We may use this personal information so we could check purchasing history in order to offer some additional tools which also could be useful to the visitor.


HddSurgery treats personal information as confidential, but it is important to mention that visitor's information must be shown to our Forwarder and Customs agents so we would be able to proceed with an export regularly.



2. Use of Personal Information


The visitor's information will not be sold, exchanged, transferred outside of our group company, or given to any other company for any reason without the consent, other than for the purposes specified below:


2.1 To process orders for HddSurgery products and services


The visitor's information is used to provide our products and services and order processing as well as to conduct business transactions such as billing.


2.2 To improve customer service


The visitor's information helps us to more effectively respond to pre/post sales requests and provide technical support.


2.3 To send periodic emails


In addition, we may send periodic company newsletters, new service updates, security updates, related product or service information, and status update so maintenance windows or service availability.


2.4 To tell the visitor about our new products and services


We may send the information about our new products and services that may be of interest to the visitor based on the use of other HddSurgery products and services, the visitor's attendance at HddSurgery sponsored marketing promotion such as new products, requests for information about similar products and services, or the visitor's sharing of data with social media sites such as Facebook or Instagram.



3. Processing of Data and Consent


We will process the visitor's data for the purpose of performance of our contract with the visitor or the legitimate interest of our business. In other cases, we will request the visitor's consent for the processing of the personal data he may submit.


The visitor's refusal to provide personal data to us for certain products and services may hinder us from fulfilling the order for those products or services. Also, if the visitor deny or withdraw the consent to use personal data or opt out of receiving information about HddSurgery products and services, this may result in a lost chance of sales promotions, renewal notices, periodic company newsletters, new service updates, security updates, related product or service information.



4. Use of application logs for diagnostics or to gather statistical information


Our servers automatically record information ("Application Log Data") created by the visitor's use of our services. Application Log Data may include information such as IP address, browser type, operating system, the referring web page, pages visited, location. We use this information to diagnose and improve our services. We will either delete the Application Log Data or remove any account identifiers, such as the visitor's user name, full IP address, or email address, after we receive a confirmation about it.



5. Sharing of Information and Transfers of Data


We do not sell or trade the visitor's personal information to outside parties.


We may share information about the visitor within our business partners (Forwarder, Customs, Bank, PayPal) and transfer it to them in order to complete the business process.


In circumstances where this data is shared with such third parties, they are required to agree to confidentiality terms. This prohibits such third parties from selling, trading, using, marketing or otherwise distributing HddSurgery customer data.


We may also release the visitor information when we believe release is appropriate to comply with the law or protect our rights, property, or safety.



6. Data retention


The personal information we collect is retained for no longer than necessary to fulfil the stated purposes of section 2 above or for a period specifically required by law or regulation that HddSurgery is obligated to follow.


Even if the visitor request deletion or erasure of your data, we may retain its personal data to the extent necessary and for so long as necessary for our legitimate business interests or performance of contractual obligations.


After the retention period is over, HddSurgery securely disposes the visitor's personal information in order to prevent loss, theft, misuse, or unauthorized access.



7. Opting out; withdrawing consent


If the visitor would like to unsubscribe from receiving future newsletters, we include unsubscribe instructions at the bottom of each promotional email.


If HddSurgery is processing the visitor's personal data based on his consent, the visitor may withdraw it at any time by contacting us at one of the addresses shown below.



8. Access to your personal data


The visitor is responsible for providing HddSurgery with true, accurate, current and complete personal information. Also, the visitor is responsible to maintain and promptly update the information to keep it true, accurate, current and complete.


The visitor can request to access or modify its personal information by contacting us via e-mail. We will make reasonable effort to respond to and process his request in a timely manner.


If the visitor provides any information that is untrue, inaccurate, not current or incomplete, or if we have reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, we have the right to suspend or terminate the access and refuse any and all current or future services.



9. How we protect your information


We implement a variety of security measures to maintain the safety of the visitor's personal information when he place an order or enter, submit his personal information.


HddSurgery use a reputable third party to process the payments such as Banca Intesa and PayPal. Such information is shared securely.



10. Follow relevant laws


HddSurgery commits itself to protect the personal information submitted by the clients. HddSurgery declares to fully respect all rights established and laid out in European laws and operates within the limits of the:


- European Directive 95/46 on the protection of individuals with regard to the processing of personal data and on the free movement of such data;
- GDPR



11. Your rights


In compliance with the European Union rules on privacy, the visitor has the following rights established by law:

- We use the data the visitor submits only for purposes identified in section 3 of this privacy policy.
- The visitor has the right to correct data in the case that errors may be found in our records.
- The visitor has the right to request that any of the personal data be erased i.e. right to be forgotten.
- The visitor has the right to request that HddSurgery restrict the processing of the personal data under certain circumstances.
- The visitor has the right to object to our processing of the personal data.



12. Changes to our Privacy Policy


If we make material changes to our privacy policy, we will inform customers by emailing a notice of the availability of a new version with a link to the new version.

13. Cookies

A cookie is a small file and holds a certain amount of data, which our website can send to the visitor's browser. It may then be stored on his computer's hard drive and can be accessed by our web server. This cookie data can then be retrieved and can allow us to customise our web pages and services accordingly. It is important to clarify that cookies do not collect any personal data stored on the visitor's hard drive or computer.


The cookies we use do not store personally identifiable information nor can they harm the visitor's computer. We want our website to be informative, personal, and as user friendly as possible and cookies help us to achieve that goal.


The visitor can disable, reject or block our cookies, but some parts of our websites may not function fully, or the website will not be accessible at all.



14. Contact Us


For all inquires, or questions regarding our privacy policy, please contact us at:



HddSurgery d.o.o.
Milutina Milankovića 1E, 11 070 Belgrade, Serbia
support@hddsurgery.com


Firmware Database Disclaimer 


All payment transactions and use of the Shopping Basket on Firmware Database are handled by PayPal.

HddSurgery do not receive details in regard to the visitor's credit card or PayPal account and cannot be held responsible for interrupted payments or other problems with a transaction which are beyond its control. 

The visitor understands and agrees that use of our firmware files is entirely at his own risk. We cannot guarantee that data recovery process will be finished only by using the files from Firmware Database.

The visitor accepts that they are solely responsible for determining whether these firmware files are compatible with the visitor's hard drives and data recovery software which he use. The visitors are also solely responsible for the protection of their data recovery tasks, equipment and backup of data, and HddSurgery will not be liable for any damage they may suffer in connection with using and modifying these firmware files.


The structure of files can be seen in a list on the Firmware Database website, but HddSurgery is not responsible of the files's quality and functionality since they are extracted from the patient drives involved in data recovery process.

HddSurgery is not responsible for any consequential damage, including loss or recovery of data, or any other damage made by using or working with files from Firmware Database.


There will be no refund money to those users who claim that their data recovery task could not be completed because of the firmware files provided through our Firmware Database.


Returns Policy


The client may return items bought from HddSurgery within 30 days of delivery for a full refund if the client is not satisfied with our products. We will also pay the return shipping costs if the return is a result of our error. Items should be returned in their original product packaging. Clients need to contact us on our e-mail support@hddsugery.com, and we will guide them through the process.


HddSurgery will not be responsible if the HDD manufacturer subsequently modifies the HDD dimensions after the tool is delivered to the client, and HddSurgery is not obligated to pay the costs in case of inadequate use of the tools. If the client decides to return or replace such a tool, it is obliged to deliver the tool in a fully-functional state and original box, organize the transport to HddSurgery and back, and also pay all local costs and taxes during this delivery.


Changes of the Terms of Use


HddSurgery reserves the right to change these terms of use at any time. HddSurgery shall not be responsible for possible consequences arising from such changes.